NEW PRODUCT
This includes OEM's Equivalent to New (ETN) remanufactured product that has been rigorously tested by the OEM to perform at the same performance levels as a new OEM product. These products are sold by the OEMs as new product to Parts Now.
Parts Now REFURBISHED PRODUCT
The Parts Now Warranty does not apply to defects resulting from: (1) inadequate or improper maintenance; (2) unauthorized modification or misuse; (3) usage outside of the environmental specifications of the part or product; or (4) improper site preparation and maintenance.
Parts
1. New Product will carry the full OEM warranty as provided by the manufacturer.
Warranty: Warranty periods may vary based on the manufacturer and type of product.
2. All Refurbished Product
Warranty: Six (6) Months
Used Printers
1. All ‘MPS Ready’ Refurbished Printers
Warranty: Eighteen (18) Months
2. All other Refurbished Printers
Warranty: Warranty Period may vary based on the type of printer and the terms of sale.
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RESPONSIBILITY FOR DAMAGE
We are not responsible for damages incurred in transit as our shipping terms are FOB from our dock. The shipping carrier is responsible for such damage.
We do not issue Return Merchandise Authorization (RMA) numbers for products damaged due to shipping. We will place a new order for the customer while the carrier is processing the customer's claim. At such time as the claim is resolved and payment is made, the customer will be credited.
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RETURN POLICY EXCHANGES
1. Requirements
Product exchanges must:
a) Be repairable (no alterations or physical damage)
b) Have a valid Return Merchandise Authorization (RMA) number
c) Be an exact equivalent of the product that we are sending to you
d) Be received by us prior to the RMA expiration date
2. Return Process
When we receive the product for exchange, we will inspect it to confirm that the product is correct and eligible for return. If the product is not eligible for exchange, we will then notify you with an explanation and return the product at your expense or dispose of the product at your direction.
3. Reimbursement
• Pre-credited advanced exchange
Upon inspection and acceptance of the exchange product, the open RMA will be closed. If the exchange product is
not accepted,
open account customers will have a core charge billed to their account. For customers who have
an advance core
credit
authorization on file, the core charge will be placed on the credit card on file.
• Other advance exchanges
Upon inspection and acceptance of the exchange product, we will, in our determination, credit the account of an open account
customer, send a refund check or issue a credit to a credit card account of a non-open account customer.
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WARRANTY RETURNS
1. Requirements
Product being returned to us due to defect or our error must be returned with:
a) A valid RMA number
b) A copy of the original invoice
c) ALL original packaging (if new)
d) The reason for return
e) Courtesy Return Shipping Labels will be provided if needed.
2. Return Process
When we receive the product for warranty, we will inspect it to confirm that the product is correct and eligible for a warranty claim. If the product does not qualify under our warranty policy, we will then notify you with an explanation and return the product at your expense or dispose of the product at your direction.
3. Reimbursement
We will, at our discretion, select one of the following options:
a) Replace the product
b) Repair the product
c) Credit you for the invoiced amount of the product (if the product is not replaceable due to lack of inventory)
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CREDIT RETURNS
1. Requirements
Manuals, printheads, consumables*, toner and special order items are not returnable. We will only accept these items for return if it involves our error.
Credit Returns Policy: New & Refurbished product
• If part is returned unopened within 30 days of purchase - 100% credit
• If part is returned opened within 30 days of purchase - 20% restock
• If part is returned after 30 days of purchase - no credit
Product Returns must:
a) Have a valid RMA number
b) Have ALL original packaging (if new)
c) Return shipping is the responsibility of the customer.
2. Return Process
When we receive the return product, we will inspect it to confirm that the product is correct and eligible for return. If the product is not eligible for return, we will then notify you with an explanation and return the product at your expense or dispose of the product at your direction.
3. Reimbursement
All product by customers, except for those resulting from our error, may be subject to a
restocking fee of 20%.
Upon inspection and acceptance of the returned product, we will, in our discretion, credit the account of the open account customer, send a refund check or issue a credit to a credit card account of a non-open account customer.
*Consumables include items such as: Toner, Drum Units and Kits, Transfer Units and Kits, Rollers, etc.
RMA PROCEDURE
Our sales representative will assign a RMA number to you. It is your responsibility to put this number on the outside and inside of your returned product package to insure adequate customer/product identification. Product returned to us without valid RMA number identification will be refused by us. RMA numbers are valid for 30 calendar days from the date issued.
RMA return address:
All cores except those from Canada: Parts Now
3150 Pleasant View Road
Middleton, WI 53562
Cores coming from Canada: Parts Now Canada, ULC
32 Richelieu
Lacolle, Quebec J0J1J0
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