General FAQs
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• Scheduled instructor led classes in Middleton, WI or Los Angeles, CA
• On-line webinar based classes
• On-site instructor led classes
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• Not at this time and currently not in the works
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• Standard classes for newer techs with less than 3 years experience in the field and IT specific roles
• Advanced Level classes slated toward copier techs and the more experience and well trained techs
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• Contact your account rep at Parts Now! or
• Contact Kathy in Training Support at 800-886-6688 ext. 1127
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• No, Parts Now! Training is third party training
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• This is a two step process beginning with your company becoming HP authorized to resell product first – the starting clip level is $50k in product sales annually
• Once your company is able to resell product, you can then get your service techs trained on the HP secure website, or send them to HP school.
Instructor led classes FAQ’s
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• Currently we have two training locations
- Middleton, WI
- Van Nuys, CA
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• Yes, you’ll find a listing of hotels on our website
www.partsnow.com/US/Training/Accomodations/accomodations.aspx
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• No, we will supply tools for the training
• You’re welcome to bring your tools if you would like
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• Yes, manuals can be downloaded or purchased off our website once you have a login
• House copies of the service manuals will be available for use at class
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• Yourself, ready to learn. We’ll supply the rest
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• Access to soda, coffee and snacks vending machines while at training
• Breakfast and lunch are on your own
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• Some classes have online prerequisites, its best if you can take the prerequisites a week or so before class so the information is fresh when you get to class
• Other classes require a prior class such as taking a monochrome class before taking color. However, classes taken from other companies or OEMs often meet the requirements
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• Class begins at 8AM sharp
• We take short breaks in the morning and afternoon
• Typically, one hour lunch on your own
• We normally go until 5PM, but may get out earlier or later depending upon the student’s speed of learning. Technically, we’re done when class is completed even if it means 6:30 PM. Students are here to learn, we’re here to teach.
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• We request business casual attire
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• Yes, on our website:
www.partsnow.com/US/Training/InstructorLed/instructorledcourses.aspx
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• Yes, on our website:
www.partsnow.com/US/Training/InstructorLed/instructorledschedule.aspx
Onsite Training FAQs
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• We request 5 – 6 students minimum to hold training at a customer facility
• We would need to know if we need to supply the training printers or if you would
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• We might be able to split up training and do two sets of smaller groups over a full week depending on the courses. Best to call the Parts Now! Director of Training to discuss
• Option two is send your techs to our training locations
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• You can contact your account rep at Parts Now! to start the process or
• You can contact the Director of Training at Parts Now! who can write up a quote for you
Steve Geishirt, 800-886-6688 ext. 1126,
Sgeishirt@partsnow.com
On-line FAQs
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• You would choose a course, or courses, and sign up through Training Support
• You would then receive an email confirmation with login & password along with other details to help you access the site
• There is a test at the end in order to obtain a Parts Now! certificate of achievement
• Managers can be copied on emails that contain test scores of your people if you would like
• Certificates are in PDF format and sent to you with your grade when you pass
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• DSL or broadband (cable modem, T1, T3, satellite) Internet
• Windows 98 or higher operating system
• Windows compatible sound card
• Headphones or speakers
• Compatible Browsers
• Internet Explorer 5.5 SP2 or newer
• Fire Fox 1.0 or newer
• Windows Media Player, version 9 or higher
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• We strongly recommend you have one of the printer models covered as there will be hands on labs in the training and a teardown section.
• An example of printer selection for the LaserJet 4200/4250/4300/4350 course is to get a LaserJet 4200 unit which will provide enough hands on experience for all the models.
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• Tools are also required for the maintenance kit and tear down portion. You should be able to do most all of the training on the printers using these tools:
- #2 Phillips Screwdriver
- #1 Phillips Screwdriver
- Needle Nose Pliers
- Push/Pull Spring Hook
- Flash Light
- ESD (Electrostatic Discharge) kit
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• You can take the training without a printer but we strongly recommend taking the training with one of the models covered. The presentations have labs that students step through, including menus and teardown. If you absolutely can’t get a printer, taking the training without one is better than not doing the training at all.
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• To obtain a login for the Parts Now! Online Training website, please contact your account representative, or
• Contact Kathy in Training Support at 800-886-6688 ext. 1127
• Once signed up, and email confirmation will be sent to you with login and password and all the information you should need to take the training.
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• Our sign up allows for one student to take the training and submit a test for their certificate of successful completion. Group rates are available. Contact your account representative for more information.
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• A test is also offered along with the training. Students must have a 80% or better passing grade to receive a certificate of successful completion.
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• After completing the test, your scores will be emailed to you. If your score is less than 80%, a second test--which is different than the first--will also be emailed to you. If you receive less than a 80% score on the second test, you will be emailed a third test, which is different than the previous two tests. If you do not score 80% or higher on the third test, you will not receive a certificate of successful completion for the course.
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• Training is available for two weeks once the login is provided
• If you take multiple courses, the next course doesn’t begin until the test for the first course is passed. Then your two week period begins again with the second course, and so on.
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• You can extend the training with a $50 fee by contacting Kathy in Training Support at 800-886-6688 ext. 1127
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• Yes
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• We list them on our website:
www.partsnow.com/US/Training/Online/onlinetrainingcourses.aspx
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• We list them on our website:
www.partsnow.com/US/Training/Online/onlineschedule.aspx
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• This is also listed on our website, along with pricing:
www.partsnow.com/US/Training/Online/onlineschedule.aspx
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